FAQs

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, Apple Pay, and Google Pay.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Simply use the tracking link provided to monitor your package’s status and expected delivery date.

3. What is the estimated delivery time for my order?

Delivery times vary depending on your location. Typically, standard shipping takes between 5–10 business days, while express shipping options are delivered within 2–5 business days. International orders may take longer.

4. Do you ship internationally?

Yes, we offer international shipping to most countries. Please note that customs fees or import duties may apply depending on your location.

5. What if I receive a damaged or defective item?

We strive to ensure that all products are delivered in perfect condition. If you receive a damaged or defective item, please contact us within 7 days of delivery with photos, and we’ll arrange for a replacement or refund.

6. Can I modify or cancel my order?

Orders can only be modified or canceled within 24 hours of placement. After 24 hours, the order is processed, and changes may not be possible.

7. How do I initiate a return?

To start a return, please reach out to our customer support team with your order details and reason for the return. If your return is approved, we will send you instructions on how and where to send your package.

8. Do you offer refunds?

Yes, we offer refunds for eligible returns. Once we receive and inspect the returned item, we will process your refund within 7–10 business days. Shipping fees for returns are non-refundable unless the return is due to an error on our part.

9. Are there any items that cannot be returned?

Yes, certain items such as personalized products, clearance items, and used or washed products cannot be returned. Please review our Return Policy for more details.

10. Do you have a warranty on your products?

We offer a limited warranty on select products. If you encounter any issues with your purchase, contact us to determine whether your item is covered.

11. What do I do if my order hasn't arrived yet?

If your order hasn’t arrived within the estimated delivery timeframe, please use the tracking link provided to check its status. If the tracking status shows any issues, feel free to contact us for assistance.

12. What are your shipping fees?

Shipping fees vary based on the product, weight, and destination. You will see the calculated shipping cost during the checkout process.

13. Can I exchange an item?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us, and we’ll be happy to assist you.

14. Do you offer discounts for first-time customers?

Yes, we offer a 5% discount for first-time orders over $200. Simply use the code WELCOME5 at checkout.

15. How do I contact customer support?

If you need further assistance, please feel free to reach out to our support team at [email/contact form link] or check our Contact Us page.